At Namasteycraft customer satisfaction is our top precedence, and we aim to exceed expectations by providing exceptional service to each individual. Namasteycraft is devoted to icing a flawless sale experience on our reflecting our unwavering commitment to delivering products of the utmost quality.

While our utmost effort is to ensure that products are delivered in perfect condition and exactly as ordered, we acknowledge that errors can occasionally happen. In accordance with our policy, we generally do not accept returns or exchanges for items that meet these criteria.

Kindly be aware that purchases made during sales or promotional offers are not eligible for cancellations or refunds.

To initiate the process for returning or exchanging a defective or incorrectly delivered product, or to report any damage that occurred during transit, we kindly request customers to contact our Support team within 24 hours of receiving their delivery.

For return or exchange kindly connect (+91) 9559606204 from Monday to Saturday working hours from 10:00 AM to 6:00PM (IST). Alternatively, you may email us at support@namasteycraft.com. Mention your order number, transaction date and delivery address. Moreover, we would appreciate it if you could send additional images of the damaged or defective item to support@namasteycraft.com

Upon receipt of your inquiry, our dedicated support team will promptly investigate the matter and aim to provide a response within 48 working hours. Our goal is to ensure a swift and satisfactory resolution to your concern.

We kindly request that the product be returned in its original packaging, undamaged and untampered with, and securely packed to avoid any further damage during transit.

Namasteycraft holds a profound commitment to addressing customer concerns with the utmost diligence and care. Our primary objective is to maintain the highest standards of service and product quality in every interaction.